Tag: inspiration comes from strange places

On a Delta flight today, the flight attendant stopped by my row. “Mr. Oshinsky,” she said. “We wanted to thank you for your loyalty.” And then she handed me the note above.

“Aww, that’s nice,” I thought.

A few minutes later, the flight attendant stopped at the row in front of me and handed another passenger a similar handwritten note.

“Aww, that’s so kind,” she said.

And then I saw the flight attendant do the same for someone else a few rows ahead of me, and then for the passenger sitting beside me. All gave a big smile after reading it.

The notes were a tiny gesture — but the fact that someone took the time to hand write a few words of thanks felt meaningful. Had I gotten that exact same message in a marketing email from Delta, it probably would’ve felt far less powerful. The medium — a hand-written note — changed everything.

Those little things get remembered. Those little gestures often feel extra meaningful.

Sometimes, it’s a small act of kindness. Sometimes, it’s someone taking the time to make sure you feel seen and heard.

Whatever you do, do the big things well. But don’t forget about the little moments, too.

One funny lesson from parenthood: In order to be spontaneous with the baby, we’ve learned we first have to be prepared.

Whenever we get home from being out with the baby, the first thing we do is prep the stroller to go out again. We’ll restock the diaper bag with new diapers and wipes. We’ll make sure all the stuff we need to feed the baby is clean and ready to go. We’ll add a fresh outfit to his bag if he wore the last one we’d packed.

Why? Because we want to be able to be spontaneous. We want to be able to meet friends out for a last-minute drink. We want to be able to go for a long walk in the park. We want to be able to stay out a little longer than we expected with the baby.

But that starts by being prepared. Imagine being out and about and wanting to do something spur-of-the-moment — but realizing that you’ve left a few key things at home? You’re probably not staying out — you’re heading home right away, and probably not heading back out.

I always want to be a more spontaneous person. But having a baby’s reminded me: The only way to be truly spontaneous is to be prepared for anything.

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That photo of a stroller — which, I’ll note, doesn’t seem to have anything packed underneath — comes via José Jóvena and Unsplash.

We saw Bruce Springsteen & The E Street Band last week, and there’s a cool moment in the encore that Bruce and the band do at every show. Throughout the concert, the house lights are down, with just the spotlights on the band. But right as they break into “Born to Run,” the house lights go up — suddenly, you can see every single person in the arena.

And since the song is “Born to Run,” every person in the arena loses their damn mind. People spill out into the aisles, singing and dancing along. If you want to understand the concept of “dancing like no one’s watching,” go to a Springsteen show and wait for the lights to come up. You’ll see 20,000 people leaning into that mantra.

What I love most about it, though, is that it shifts the perspective of the show. For 2+ hours, you’re standing in darkness, watching Springsteen and the band perform. And when the lights come up, it all changes: Suddenly, the crowd is part of the show. Their dancing, their singing — it’s part of the performance. And as the crowd gets into their role, you can see people around the arena starting to loosen up. Seeing so many others dance freely and sing at the top of their lungs gives them permission to do the same.

Would “Born to Run” be the same if the house lights stayed down? It’d still be a great moment during the show, but it’d be different — it wouldn’t be a shared performance. What makes it special is that everyone gets to be part of it.

There are moments when you want others to join in. There are moments that you want to share with the crowd. Recognize them. Turn the lights up.

Let everyone in.

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That’s a photo I took of the crowd at UBS Arena, on April 9, 2023, during the performance of “Born to Run” at the Bruce Springsteen & The E Street Band show.

I flew through Chicago a few weeks ago. I flew Delta, like I usually do, even though Chicago O’Hare is a hub for American and United. There aren’t that many flights on Delta out of O’Hare every day, and Delta’s flights have always operated out of some of the oldest gates at the airport.

But when I was there, the Delta staff mentioned something to me: They’d be moving to a brand-new terminal later in the month. That meant new gates, a new check-in area, and a new Delta SkyClub for their frequent fliers.

The SkyClub, in particular, was built with an interesting feature: For flights to New York’s LaGuardia Airport, passengers can board the plane directly from the SkyClub. They don’t need to exit the lounge and go to the gate.

Delta can’t compete with American or United when it comes to the number of flights or the connections they offer at O’Hare. But nobody else at that airport offers the ability for a business traveler to work from the lounge, then walk directly onto the plane. By building something like this, they’re hoping that frequent fliers from Chicago to New York might like the SkyClub enough to permanently change who they fly with.

This got me thinking about the things that make any person or any business stand out. For me, for the past few years, it’s been where I publish — people don’t easily forget the guy with a Google Doc. Many have asked me if I’d ever move Not a Newsletter over to a blog or another format, and the answer’s always been “no.” When you do something that stands out, you lean into it.

You still have to do more than just have a unique thing — if my Google Doc wasn’t very useful, it wouldn’t matter where I publish it. But having a unique thing might help you get noticed amongst the crowd.

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That photo is of the new Chicago SkyClub, and it comes via Delta’s own site.