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One Week at a Time.

Something I’ve noticed in my conversations this month: Lots of organizations are trying to craft a long-term plan. 

It’s how we’re used to thinking about the future. You’ll sit down with your team and say: Here’s what we’re going to achieve this quarter. Here are our goals for the year ahead.

But no one knows what will happen next. We’re all making this up as we go along — so trying to craft long-term plans is a little foolish. You’re making a plan for a future that may not exist.

It’s hard to do, but if you can, focus more on the immediate future. For instance, I’ve been telling teams with newsletters: Right now, your daily email is focused on the crisis in your community — deaths, illnesses, the situation at hospitals. But next week, it might need to shift, as the crisis goes from a medical one to an economic one. In a few months, if the virus comes back in your community, you might need to pivot again. My best advice: Be willing to adjust the products on a week-to-week basis to make sure you’re serving your readers as best you can at that moment.

It’s hard for us to shift to a short-term mindset. It’s not our default position. But the organizations that think about today, tomorrow, and this week are the ones that will move nimbly and build things that truly help their audience when it’s needed most — now.

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That photo comes via Unsplash and Estée Janssens.

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Finding Some Sort of Normal.

It isn’t easy finding a sense of normal these days. Staying at home day after day, everything seems to blend together. I know we’re not alone in this. Even Vox created an article titled, simply, “What day is it today?” All of us are having trouble making sense of time during this crisis.

So Sally and I have started to institute one small tradition: A long Sunday walk. We take the same route every Sunday, walking for 90 minutes or so down to the water. It’s simple, but it’s a way for us to mark the time clearly. If we’re on that walk, it means the week is about to begin, and we’ll talk a little about what’s to come in the days ahead.

We’re still trying to find other milestones for the week to help us mark the time. It does help us feel just a bit more normal, here in this moment. We don’t know when all of this will end, but until then, we’ll have our walks to remind ourselves of the week that was and the week ahead.

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That photo comes via Islam Hassan for Unsplash.

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Lessons Learned vs. Lessons Observed.

I was reading an interview with Gerald Parker, a leading pandemic expert who worked in the Bush administration on the nation’s pandemic strategy plan. It’s a fascinating interview in which Parker talks about the lengths that previous administrations went to prepare the country for a pandemic like this, and I found this exchange particularly striking:

We’ve had lessons observed over and over: SARS, the 2009 pandemic, Ebola, Zika, and so forth. I say “lessons observed” very purposefully. That’s different from “lessons learned.”

We’ve observed things, but we haven’t really turned them into lessons learned.

Yes, Parker’s saying, we’ve seen pandemics before, and yes, we know what happened. But in this case, we didn’t learn from them — because had we done so, we would have made changes to prevent something like this from happening again.

On a note far less serious note than pandemics: I’ve had countless conversations over the years that fit this exact phenomenon. Someone will tell me, “We know that we should do this, and we’ve seen others succeed by taking this step… but we just haven’t done it yet.” Even though they know it’s a best practice, or a necessary next step, they still haven’t been able to do so.

Now’s a good time for all of us to revisit the things we’ve observed. If there’s something you believe can help — or know will help — why haven’t you taken the step to actually learn the lesson and implement the changes you need?

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That photo of an observation point comes via Unsplash and Matt LaVasseur.

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We’re All Making This Up As We Go Along.

a road into the fog

One of the great not-so-secrets of life is this: All of us are making things up as we go along.

Every time you meet an expert or a leader in a space, you have to remember: They don’t know what’s going to happen next. Maybe they’re unusually smart and can see what’s coming around the corner, but they don’t have a crystal ball. They’re figuring things out as they go, making adjustments, and trying to do the right thing with the information they have.

Right now, during this crisis, we’re seeing that play out in real time. None of us know how long this crisis will last, or what the long-term effects of this crisis will be, which means that it’s impossible to accurately plan for the future. We’re all trying to make plans for the unknown.

You do still have some control, though. Think about taking these two next steps:

1.) Identify a long-term mission — Understand how you hope to serve your audience in the years to come. The tactics and strategies you implement to deliver on that mission may (and almost certainly will) change, but know what that big picture goal is for you and your team.

2.) Think in terms of weeks, not months or years — This crisis is moving so quickly that trying to plan even a few months out seems unwise. Focus on the immediate future. What are the things you can do today, tomorrow, and this week to help your audience through the crisis? People will remember how you treated them and the things you did to help them at a moment like this.

Here’s what that looks like at Inbox Collective: My mission is to help news organizations and non-profits build an audience and a sustainable future for themselves. In the short-term, that means putting most of my paid consulting on hold so I can release new resources to help my readers improve their email programs, take part in webinars and calls to discuss strategy, and offer free 1-on-1 coaching calls to help these organizations brainstorm next steps. It’s what I can do right now to continue to build towards that long-term mission.

We’re all making this up as we go along, and there are no clear answers here. But if you have the long-term mission and the short-term next steps, hopefully you can navigate clear of this crisis. 

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That photo of a road leading into the fog comes via Katie Moum and Unsplash.

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Planting the Seeds for Whatever’s Next.

plants growing

In the past 24 hours, I stumbled upon two very similar quotes from two very different people.

The first: I was reading a New York Times essay by Christoph Niemann about a trip to Eastern Europe, and he quoted former Estonian President Lennart Meri, who in 1992, just a year after his country was granted independence from Russia, famously said: “Our situation is shit, but this is the fertilizer for our future.”

The second: J.B. Smoove of “Curb Your Enthusiasm,” went on a podcast recently to talk about his comedy career, and he said, “I like to plant seeds. I’m a seed planter. Whether that tree grows a week, a month, a year, five years, ten years from now, at some point, it’s going to grow. It’s just a matter of how fast it’s gonna grow.”

None of us really knows what things will look like a few weeks or a months down the road. We don’t know if we’re headed for a recession, a depression, a global change in the way we do business — or if this all just a blip.

But what I do know is that this is a moment for us to plant seeds. In the next few weeks, I’m going to launch a few small projects — some on my own, some with partners in the news space — to try to be helpful. I’m not focused on driving revenue with these projects. The goal is just to help, in the way I can be helpful, at a time of need.

Long term, my hope is that the help I give and the relationships I build now will lead to interesting things down the road — whenever and whatever that might be.

As the former President of Estonia and a guy on HBO both wisely noted: Now’s the moment to plant the seeds for whatever’s next.

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That photo of plants growing comes via Unsplash and photographer Markus Spiske.

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It Happens When It Happens.

My mother used to have this expression: “Hurry up and wait.” I remember when we used to go to the beach, and there was this one part of the trip that required us to get on a ferry. The ferry captain would announce that we’d be docking in 20 minutes, and people would rush to the exits, even though they weren’t going to be able to get off the boat for another 20 minutes. Mom always laughed at the idea of rushing to get to the exits before you could exit. We’d sit on the top deck of the boat instead, enjoying the final minutes of the ride into the dock. “Everyone else is just hurrying up to wait,” she’d tell us.

Right now, at this moment, we’re all dealing with the COVID-19 pandemic. We’re calling airlines to ask for refunds on upcoming travel. We’re on hold with the doctor’s office. We’re waiting to check out at — or just to get in to — the grocery store.

We’re all going through this together, and not nearly as quickly as we want. The whole world, it seems, is in hurry up and wait mode.

These next few weeks — and months, if we’re being honest with ourselves — things aren’t going to be normal. Our lives are being disrupted, and things are going to change.

What I’m trying to remind myself is: Things will get moving again, and life will go on, even though we’re not entirely sure when. Things will happen when they happen.

In the meantime: Be kind to one another, and be patient with one another. These are stressful times. The least we can do is show kindness and patience in this moment.

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Three Things I’ve Learned About Working From Home (So Far).

Back in August, I started working from home for Inbox Collective. And with much of the world joining me in remote work (at least for a little while), I wanted to share a few learnings about how to work well remotely:

1.) You have to wear pants — When I first started doing this, there were days when I tried to work in sweatpants… and it just didn’t work. Sweatpants are for sick days and weekends. I realized quickly that I needed to dress like I was still going into the office. That meant showering and putting on pants. (I mostly wear shirts with a collar, too.) As I ramped up video calls with clients, that gave me an additional reason to dress professionally, even as I worked alone from home.

2.) Make yourself a real work space — Designate a space in your home — ideally a desk — just for work. Again, I’ve tried working in other spaces (the couch, the dining room table), and it’s just not the same. I’m someone who needs that designated work space to really focus. Bonus points for picking a space that’s far from a TV — doing work while watching Netflix in the background isn’t really work.

3.) If you’re going to be on video calls, make sure you’ve got good lighting — I picked up these USB-powered LED lights from Home Depot and highly recommend them. They emit a nice little glow to make sure you’re well lit on your calls. It really does make a difference!

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That is not my desk — it’s just a photo by Aleksi Tappura for Unsplash.

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Be Prepared.

When I interviewed a candidate at BuzzFeed for a role on the newsletter team, I always asked the same first question: Do you subscribe to any of our newsletters?

These were candidates who’d applied specifically for a job on the newsletter team. They’d submitted resumes and cover letters for the role. We’d read through them, picked the candidates we’d liked, and set up a quick phone screener — 20 minutes on the phone to ask a few questions. Each candidate had a few days to prepare for that interview.

And yet: Probably forty percent of the candidates I interviewed immediately said “no” to my simple question: Do you subscribe to any of our newsletters?

I was always astonished by that. How could so many people know absolutely nothing about the types of work we’d done? Signing up for a newsletter was remarkably easy, and free. And yet two out of every five candidates failed to do even that.

In all the interviews I did, I can’t recall a single candidate who answered “no” and got a second interview.

I tell that story now because I’m reading “In the Land of Men,” a memoir by Adrienne Miller about her time working at GQ and Esquire. In it, she tells the story of her first day of work, walking through the office with GQ editor David Granger:

“As Granger and I spoke, it became apparent that I did have one thing going for me: I was able to talk about past issues of GQ. Later, he said that I got the job because I was the one person he’d interviewed who’d actually even bothered to open the magazine.”

“ ‘Never underestimate how unprepared most people are,’ he would later observe, correctly.”

The bar to clear in a first interview is pretty low: Show up on time, have a few questions ready to ask, and make sure you’re knowledgeable about the place you’re interviewing at. That minimum effort won’t get you the job — but it might be enough to get you to the second round of interviews.

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Just Listen.

A friend is starting a brand new job on Monday, after more than a decade in his previous role. We were chatting the other day, and I was asking him: What’s it going to be like starting a new job like this? How are you going to approach it?

His reply was incredibly smart:

I’ve got a lot of big ideas for the job, he told me. But my job isn’t to tear everything down and start fresh. I want to figure out how to take what they’re already doing and make it better. So the first couple of weeks, my job is simple: I need to ask a lot of questions, listen to the team around me, and then try to figure out how to get others to buy into the vision that I have for the job.

I love everything about that reply:

1.) He’s putting listening first.

2.) He’s trying to build a team with a shared vision.

3.) He’s thinking about incremental changes as a way to build respect and drive the organization in the right direction.

Big changes don’t happen overnight — direction is more important than speed. But if you listen, if you get others to buy in, and if you work to make positive changes — even small ones — you can make a difference in the long run.

That illustration is by Katerina Limpitsouni for unDraw.

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Here, Read This: “Mourning Rootitoot, the Happiest Place on the Internet.”

Here’s a piece from The Ringer’s Katie Baker about a Facebook group called “Rootitoot Instant Pot Recipes & Help,” started by a 63-year-old Canadian woman named Ruth McCusker, about the Instant Pot — a group that, in two years, grew to more than 92,000 members. As Baker explains:

For as influential as Rootitoot is, though, what always differentiated McCusker most was that she was no influencer. Besides her books, she didn’t hawk merch. She didn’t seek engagement on Twitter. There were no YouTube tutorials with her face on them, or Alison Roman–style hashtagged viral recipes and Instagram story Q&As. I have thousands of friends on Facebook and exactly zero of them follow Rootitoot, which practically seems like it would be an algorithmic impossibility. But I love it that way: It has the effect of making this group feel like my important little secret, like all the ones I once got to have on the increasingly distant internet of my youth, the one that enabled me to indulge in weird enthusiasms (DMB, hockey) with like-minded users without my friends and coworkers getting notifications about my dorky activity.

The whole thing is a fantastic tribute to a woman who started an amazing community online. Read the piece here.

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