Dan Oshinsky | danoshinsky.com

02/03/2017

Ask, Listen, Learn, Decide. (The Tevye Theory Of Leadership.)

Can we talk about “Fiddler on the Roof” for a second?

I love “Fiddler.” I love the music, and I love the story.[1. I especially love the Lin-Manuel Miranda version of “To Life”, but that’s for another day.] And as I grow into a leadership role at my office, I’ve been thinking a lot about the main character of Tevye, and how his role in “Fiddler” has partly inspired the way I try to make decisions at work.

If you’ve never seen “Fiddler,” here’s the 15-second version: It’s the story of a humble milkman (Tevye), trying to lead his family and his Jewish community through a period of huge upheaval in Russia at the turn of the 20th century. Over the course of the story, Tevye’s homeland rejects him for his religious beliefs; his daughters grow older and marry, but not to the men he’d once envisioned for them; and his family is uprooted from their home. It’s a fascinating — and heartbreaking — story.[2. For Jewish families like mine, watching “Fiddler” can feel like watching a biography of our ancestors.]

Lately, though, I’ve been thinking a lot about Tevye’s role in “Fiddler” story — specifically, the way Tevye adapts to the realignments happening around him. As his world changes, Tevye deals with every new issue by moving through the same four steps:

1) Ask — Tevye asks a lot of questions, seeking to understand the “why” behind changes that affect him.

2) Listen — He listens carefully to what the people he trusts most (his family, his fellow villagers, even some Russian officials) tell him.

3) Learn — He’s receptive to a variety of viewpoints, and willing to accept ideas that aren’t his own. He challenges himself to see things through other people’s eyes.

4) Decide — He tries to make the best decisions he can with the information he’s been given.

And by using the same method for every major change — ask, listen, learn, decide — Tevye consistently makes good decisions. He surrounds himself with people who support him, but who are also willing to challenge him. And Tevye has the humility to understand that by listening to those perspectives, he can push himself towards the best possible decision. In his family, the decisions are always ultimately his, but Tevye never makes a decision without going through that decision-making process first.

All of this matters when you’re making decisions as a leader in your workplace. You have to surround yourself with smart people who are willing to confront you with hard truths. On a team, dissent and disagreement can be a good thing — as long as you’re willing to recognize that you don’t have all the answers. Together, the team can always get to a better solution than you will alone.

The next time you watch “Fiddler,” watch it with Tevye’s process in mind. I think you’ll be impressed at how such a humble character can show such wisdom as a leader.

———

That photo of a “Fiddler” playbill was taken by Deb Nystrom and used here thanks to a Creative Commons license.

01/24/201701/24/2017

Look Up.

the morning 6 train

I’ve lived in New York City for four years, and in those four years, I don’t believe I’ve ever gone all Tom Friedman and written a post in which I take a tiny public transportation experience and make it into a big thing.

That, sadly, ends today.

So with apologies to the Times’s op-ed page, here’s a story:

I’m riding the subway down to work this morning, and the arrival board on the downtown 6 train has one word on it: “Delay.” I wait for a few minutes, but the subway still hasn’t arrived.

And then a voice comes over the loudspeaker: There’s a sick passenger on the train one stop away, and it’s not moving. If you want to go downtown, please go to the other side of the tracks, take a 6 uptown one stop, and then take an express train back downtown.

It’s annoying. But it is what it is.

So I start walking to the uptown platform, and a handful of people are walking there, too. But everybody else on the platform is just standing there.

The voice comes over again to repeat the message, but most people still aren’t moving.

I get to the other side of the tracks, and I look back at the downtown platform. There must be a hundred people still standing there, completely oblivious to the message from the loudspeaker. I look up and down the platform. Everyone’s in their own world, listening to something via headphones, or loudly locked in conversation with someone else. The trains aren’t moving, and they’re too busy to even notice.

Now here’s where Tom Friedman would make a profound statement about the state of the world based on that one story, and since I’m already this deep into my anecdote, here goes:

We all have ways of building little bubbles for ourselves, and shutting the rest of the world out. You throw on headphones. You hide in our offices, doors closed, or in corners of the building where you won’t be bothered. You tell yourself that you need the quiet, or you need to be productive. You need to get away.

But here’s the downside: That leaves you isolated. You miss out on the things happening all around you — sometimes little, sometimes big and obvious.

I used to laugh about a manager at my office who was infamous for a leadership style called Management By Walking Around. It seemed like such an odd way to lead. But I’m starting to see the benefits. Being visible and keeping your eyes open exposes you to what’s happening around you — at least at the surface level. It opens the door to serendipitous conversations, and as a manager, it’s certainly not a bad thing to be a noticeable presence around the building.

But first you have to open your eyes and ears. Things are happening all around you — it’s up to you to decide if you want to pay them notice.

———

That’s a photo of my subway platform, taken by yours truly.

01/19/201701/19/2017

Momentum Matters.

I hate feeling stuck.

I hate those weeks where you feel like things aren’t moving forward — your relationships, your job, your life. You feel like things aren’t going at the speed you want.

I’ve been there enough times to know how to get myself unstuck, and it might work for you, too:

By starting something.

A new series of classes at the gym. A new writing routine. A new challenge: reading a new book every month, cooking a new recipe every week, whatever.

I find that as soon as I get a little energy behind a new thing, even if it’s a small thing, everything else my life tends to open up, too. Motion turns into momentum. I start noticing new ways to attack a problem at work. I start developing new ideas for launches or ways for teams to work together.

There’s something about trying a new thing that kickstarts my brain. I know I can get stuck in my head, dwelling on a problem or project for way too long. Starting something new gets me past that and focused on what’s ahead. And often a simple act — deciding to start — is enough to get me past a big obstacle.

———

This post got me thinking about getting past the obstacles in your life — hence that photo of a locked door. The photo’s by Cristina Gottardi, and was first published on Unsplash.

01/11/201701/11/2017

Get That Buy-In.

work-resolutions

’Tis the season to start setting New Year’s resolutions. Every year, I set several personal goals, but this year, I want to set a few resolutions for my work, too. Here’s the third and final resolution:

I’m really excited about something that’s happening at work this month: Several members of my team are moving on to bigger roles at the company.

I’m absolutely thrilled for them. They’re worked so hard, and they’re going to continue to do amazing work that shapes the future of our company. They’ve got big opportunities ahead of them.

But before we finalize these new roles — or before my team launches any new projects this year — I have to keep my final 2017 work resolution in mind: Before you start, you have to get that buy-in.

Here’s what I mean: Every decision has a handful of stakeholders involved. You’ve got bosses who need to approve things, direct reports who need to get on board with the next steps, and colleagues who can help move a decision along. But before you can make a big decision, you have to get all necessary parties to buy in to the idea.

I’m a believer that many of the headaches that happen at an office could be resolved if managers did a better job of getting buy-in at the start of a big decision. Before anything else happens, you’ve got to sit down with the key parties and listen to them. You have to figure out what they want, and how you can help them. You have to make it known that you’re going to work hard — and work with them — to find a solution that works for everyone.

Once everyone lays their cards on the table, it becomes a lot easier to move forward with a decision. Getting buy-in means that you’re invested in everyone else’s success, and they’re invested in yours. When you get to that place, it changes everything about the way a decision gets made.

Buy-in takes work. It’s a lot of one-on-ones over coffee, and a lot of asking questions. But it can also get obstacles out of your way early on and allow you to focus on making the right decisions for your team. It’s an important and necessary step.

Get that buy-in, and you’ll get things done.

01/02/2017

Reset Your New Year’s Resolutions Every Quarter.

work-resolutions

’Tis the season to start setting New Year’s resolutions. Every year, I set several personal goals, but this year, I want to set a few resolutions for my work, too. Here’s the second:

In 2016, I set a few different goals for myself. I set a few small goals that I felt were highly achievable, and one big “reach goal” for the year. In previous years, I’d had a lot of success with big, year-long goals, but last year, I really struggled.

What changed? Life simply got more complicated.

2016 was a year full of big moments. I got married. My wife and I attended a wedding nearly every month. We traveled for graduations and vacations. And every few weeks seemed to bring new, unexpected news.

The plan I set out for myself on January 1 was built for the year I expected — but not the year I actually lived.

This year, here’s a different resolution: Set more quarterly goals. I don’t know what’s in store for September or December. But I have a pretty strong sense of the next three months.

So instead of setting year-long goals, I’m setting work goals three months at a time. It’ll give me the flexibility to make adjustments throughout the year. I’ll learn from what I’ve accomplished and set new goals accordingly in the following quarter.

Here’s to setting some big goals in Q1 — and to setting the bar even higher as the year goes on.

12/28/2016

Start It From The Top.

work-resolutions

’Tis the season to start setting New Year’s resolutions. Every year, I set several personal goals, but this year, I want to set a few resolutions for my work, too. Here’s the first:

I read this wonderful quote in a Chris Pratt profile about the tone that the star of a movie or TV show can set for the rest of the cast and crew:

”It starts from the top,” he explains. ”I learned that from working with Amy Poehler. If I’m not an asshole, no one else is allowed to be.”

I love that. The same, I’d argue, is true for everything else a leader does. The leader of a team can set the tone by:

-Showing up early.

-Doing a little extra to help other teams.

–Asking great questions, and actively listening to what others have to say.

-Overcommunicating when working with other teams.

–Being a better encourager.

-Being willing to test out new ideas.

-Always doing the work.

If you do those things, everyone else on your team needs to, too.

So here’s a work resolution: In 2017, be more mindful about the example you set as a leader at your workplace. Your team looks to you to understand how to do the work. Make sure you’re giving them a good model to follow.

12/25/2016

This Behind-The-Scenes Video Of The ‘SNL’ Crew Tearing Down A Set In Two Minutes Is Absolutely Fascinating.

I love learning about the way other people work — not just what they do during their day, but how they do it. A few years ago, I remember grabbing a burrito at Chipotle late in the afternoon, in the dead time between the lunch rush and dinner. The manager was training a team of new hires how to move customers through the line. The new hires were taking a full minute to get a customer from “Hi, what would you like to order?” to the cashier. The manager wanted them to get it down to 22 seconds. He explained that if there were a dozen people in line, serving a customer in 22 seconds meant that last person in line would be paying for their burrito in a little over 4 minutes. At their current pace, that last customer wouldn’t pay for 12 minutes — and would probably abandon the line for another lunch option long before then.

So I watched as the manager trained each member of the team in ways to shave seconds off of every step of the burrito-making process. The manager kept driving home this message: One person’s work impacts the success of everyone else on the team. It was fascinating to watch.

Which brings me to this video that the “Saturday Night Live” YouTube channel posted a few days ago. Watching the “SNL” crew tear down an entire set in two minutes, it’s impossible not to be impressed by the way everything moves. Four seconds after the actors finish saying, “Live from New York, it’s Saturday Night!”, the crew is already on stage dismantling the set. Then the crew starts dismantling the walls of the set — a set, I should say, that was built specifically to be assembled and dismantled as quickly as possible. And all along, you hear the voice of the director, imploring his team to get the stage clear. We have a family friend who likes to say, “Don’t rush, but hurry up” — and that’s exactly what the director is conveying here.

In less than two minutes, the “SNL” crew manages to make everything on set — the actors, the walls, the fake fireplace, the carpeting — disappear, and those of us watching at home on TV never notice it at all. It’s an impressive bit of teamwork. I don’t know how they move so fast or stay so calm, but they do. I’d watch an entire “SNL” episode just of what happens behind the scenes — I’d love to know more about how their crew trains for the live show. There’s a lot to learn from a team like this.

12/15/201610/24/2020

The One Thing You Can Control Is The Way You Work.

Imagine for a second that you’re a kid again, and you’re fast. You’re really fast. You’re the fastest kid on your block. The fastest guy in your neighborhood. The fastest guy in your school. When you run, everyone else spends a lot of time looking at your backside as you pull away. You don’t run as much as you glide, effortlessly, as though you were born to do this one thing. In a way, you were. For you, running is effortless. You’re the fastest guy in every meet you enter. You’re the fastest kid in the county, the state.

You keep running. You start training with coaches whose whole purpose is to help you find ways to run faster. Your speciality is sprinting, a sport where every hundredth of a second matters. You train to shave .01s off your time. Every fraction of a tick is important. Imagine how many ticks in your life have gone by that you didn’t even notice, and now they all matter. You push every day to find ways to get faster. Your times keep getting better and better. You’re now the fastest guy at your university, the fastest guy at every meet, and those meets are full of runners who were the fastest guy on their street and at their school and in their state — until they ran against you. Imagine that for a second: You were faster than all of them.

One day, you go to a national meet, and you find out that you’re the fastest guy in your entire country. You go to bigger meets, and you win those, too. It’s hard to believe, but the results say it’s true: You’re the fastest guy on the entire continent. Imagine that: the fastest guy out of a billion people! You!

And imagine that you’re so fast that you make it here: To the Olympics. It’s 2008, and you’re in a stadium of tangled steel that the Chinese call the Bird’s Nest. You’re running faster than ever. You’re fast enough to make the quarterfinals of your best race, the 200 meter dash, and then the semis, and then the finals. There are almost 100,000 people in the stands to watch you run for a medal. Imagine: You are one of the eight fastest humans in the world, and now you will run to find out if you are the fastest.

You are not.

You are fourth fastest — still impossibly fast by any definition of the word, but no one seems to care, because the guy one lane over turns out to be the fastest man who ever lived. You are fast, but the guy in lane 5 is a tall Jamaican who runs at speeds that scientists said were unthinkable for humans to reach. He passes you less than five seconds into the turn — nearly impossible in the 200 meter! — and by the time you hit the straightaway, for once, you are looking at someone else’s backside. At the 150 meter mark, you could parallel park an SUV — not some rinky dink little thing, but a Cadillac Escalade — in the gap between him and you.

You still finish fourth in an Olympic final, the fourth fastest human in the world. You’re a quarter of a second away from a bronze, which is damn fast. You’re still the fastest guy on your continent, and an Olympian.

But the Jamaican in lane 5 finishes nearly a full second ahead of you. It’s impossible to imagine, but you try anyway: You are this fast, and yet, there is a human who is that much faster than you. The difference in that one second is the difference between you and sports immortality.

That one second is the difference between you and Usain Bolt.

———

I think about that 200 meter race a lot. I remember watching the finals live from my hotel room in Beijing, and I remember watching Usain Bolt pass the runner in lane 6 within steps. I couldn’t believe it then, and re-watching that race recently, I can’t believe it now. Bolt’s speed is unfathomable.

That runner I asked you to imagine? His name is Brian Dzingai, and he’s from Zimbabwe. He was the only African runner to make the 200 meter finals in Beijing. I like to think about the work he must have put in to make it to the Olympics. It must have taken an astonishing amount of work — physically, mentally, emotionally — to reach those starting blocks. I imagine that journey often, from the fastest kid on his street to one of the fastest men in the world. But I cannot imagine what it must have felt like to realize, after always being the fastest in every meet, to realize that there were humans who were actually faster than you.

I’ve written before about the idea of running your own race in life, and I’ll take the analogy a step further here: What I learned from watching that 200 meter race is that you truly cannot control what happens to the runners beside you. You cannot control how tall they are, or how fast they are. (Bolt was taller by a head, and faster by 0.92 seconds.) You cannot control the resources they have — money, training facilities, coaching. (Bolt surely had the better of all three.)

And you cannot control what you, yourself, are born with.

What you can control is this: The way you work. The hours you work. And the intensity with which you work.

Everyone else is going to run their race. You have to accept that you can only run yours.

When I re-watch that race, I always think about Brian Dzingai, and the work he put in to reach those starting blocks. There’s a man who imagined greatness in himself, and put in the work to be great. You can only control the work you do, and Brian Dzingai did just that. His work got him to the Olympics.

Here’s to you, Brian — and everyone else who puts in the work.

———

That photo was taken by photographer Ross Huggett at the 2012 London Games, and is used here thanks to a Creative Commons license and Flickr.

12/09/201612/09/2016

Is There Anything Else I Haven’t Asked About?

There’s a trick that I learned in journalism school that more people should know about. It’s simple: If you’re interviewing a source, ask your questions. Listen carefully, and ask follow-up questions.

And before you end the interview, ask one final question: Is there anything else you want to discuss that I haven’t asked about?

You’d be shocked at how often people say yes. Sometimes, they really want to get something off their chest, but they’ve been waiting for the right opportunity to speak up. So it’s up to you to open the door for them.

This works outside of interviews, too. I’ve found that as a manager, in a 1-to-1 check-in with a direct report, it’s always worth asking, “Is there anything else going on that you want to talk about?” They don’t always have something to say. But when they do want to talk, it’s often something important. And you can use this technique in larger meetings, too, to make sure teams are talking about things that matter to them.

The lesson: Keep the conversation going a little bit longer. You don’t know what you’ll discover until you ask.

———

That photo at top was taken by photographer Jonathan Simcoe, and first published on Unsplash.com.

12/02/2016

What Would Make This A Great Year?

get running

December is here, and it’s the time of year when I always ask myself one question: What’s left that my team can accomplish before Dec. 31?

I know it’s hard to think about work this time of year. The holidays are almost here, and every week brings more and more people on vacation. You’re shopping. You’re going to holiday parties. I get it, I get it. It’s hard to get big projects done at the end of the year.

But that doesn’t mean your work should stop just because the new year is approaching. The first week of December is a week when I start going through plans from mid-year — or even back at the start of the year! — to find projects that we never quite finished for one reason or another. There are always a handful of them, work half-done, just waiting for someone to finish the job.

When I look through that list of potential December projects, I’m looking for projects that might help my team finish the year strong. I ask myself: What work could we finish this month that would top off a great year of work? Sure, we didn’t do everything we wanted to. But we can always end the year on a high note.

It helps to think of December as a sprint month. It’s that last mile of the marathon, when you find a little more juice in your legs to get to the finish line. It’s an opportunity to get as many things done as possible before that Dec. 31 deadline. And the more you can finish now, the more space you’ll free up to take on bigger, more exciting projects in the new year.

———

That photo was taken by Tim Gouw, and published on Unsplash.