Tag: keep going

Posted on

Break Down the Results When It’s Over.

Missouri celebrates their Cotton Bowl victory on the field

It’s easy to jump to conclusions too quickly.

Last night, I went to the Cotton Bowl in Arlington, Texas, to see my Missouri Tigers play Ohio State. Through the first 40 minutes or so, there wasn’t a lot to get excited about. Ohio State led 3-0 at halftime. Missouri could barely move the ball on offense. There were a lot of Missouri fans near us who were angry, distraught, or dismayed. (Many were all three.)

And then, in the final 20 minutes, everything flipped. Missouri scored a touchdown, then scored another, then forced a fumble to put the game away. Final score: 14-3, Missouri.

My analysis of the game looked a lot different after 60 minutes of football instead of just 40 minutes.

It’s a reminder for me, whether you’re watching football or working on a new project, that there’s a tendency to decide that things are over a little too soon. I know I’ve been guilty of declaring that something won’t work — even if I don’t have the data I really need to make that decision.

Often, the right move is it let everything play out. Once you have all the data, then you can look at what happened, break down the numbers, and decide what to do next.

———

That’s the photo I took of the post-game celebration at the Cotton Bowl.

Posted on

The Work is Never Done.

The chambers of the Economic and Social Council, with its unfinished ceiling.

For the past decade, I’ve lived just a few blocks away from the United Nations. And yet, until this week, I’d never actually been inside.

If you’re visiting New York, the UN is worth a visit. It’s tough to visit the UN and not feel a little bit optimistic about the future of the world. Diplomacy is never easy, and yes, we’ve got massive global challenges ahead of us, but it’s amazing to visit a place where all the countries of the world have come together to try to solve big problems. World hunger, nuclear disarmament, climate change — the world gathers here, at a campus on 1st Avenue, to try to find the answers.

I was familiar with a lot of the places we saw on the tour. I’d seen the big Assembly Hall on the news. I’d seen photos of delegates sitting around the table of the Security Council Chamber. But there were a few rooms I’d never seen.

One was the chamber for the Economic and Social Council. The room was designed in 1952 from Swedish architect Svem Markelius.

It’s a beautiful room, featuring wood from Swedish forests. But there’s one particularly unique feature of the room: The ceiling is unfinished.

That’s on purpose, our tour guide informed us. It’s a subtle reminder: The ceiling is unfinished because the work of the UN will always be unfinished. There will always be more to do.

Here’s to whatever work and whatever challenges lie in the year ahead.

———

I took that photo of the Economic and Social Council chamber on a visit to the UN.

Posted on

Try It For Yourself.

A purple pencil and yellow pencil on pink and yellow paper.

There’s this great piece of research out from the teams at Trusting News and the News Revenue Hub. They worked with five non-profit newsrooms that serve communities in five different states — Connecticut, Michigan, Pennsylvania, Texas, and Wisconsin — to test messages around the work these newsrooms do and how they operate. All five tested out similar messages.

The results?

There was no clear trend across participants, which is to say that each newsroom had different messaging work best for them.


This tells us that each organization is unique and has a unique relationship with their audience. We plan to test this more in the future, but for now, this indicates… that every newsroom should assess their own data and audience feedback regularly and tailor their messaging accordingly.

It echoes something I advise my own clients: Don’t just assume that what worked for someone else will work for you. Use the work you’ve seen from others as a starting point — but then test out those ideas and see what actually works for you and your team.

———

That photo of pencil and paper comes via Unsplash and Dev Asangbam.

Posted on

No Shortcuts.

a photo of the corner kick area of a soccer field

Everyone wants to go as fast as they can go. Everyone wants to find ways to move a little bit faster. Many are willing to cut corners.

But resist the urge to chase shortcuts.

The good stuff takes time: Building relationships, testing new ideas, talking to your audience. There are no shortcuts there — you’re going to have to do the work, and the work doesn’t always happen quickly.

Be patient, and embrace the work. It’s the way forward.

———

That photo of the corner of a soccer field comes via Unsplash and David Pisnoy.

Posted on

Just Keep Running.

There are a lot of great places to watch the New York City Marathon, but for my money, nothing beats the corner of 59th and 1st.

Runners are coming off the quiet of the bridge and on to 1st Avenue, where crowds gather four or five deep to cheer family, friends, and total strangers on.

It’s also mile 16 of the race. Runners still have 10 miles to go.

And every year, I go to that corner and watch thousands of runners hit mile 16, with so many more miles to go — and they keep going.

And every year I think: It’s amazing what truly determined humans can do.

———

I took that photo at 59th and 1st today during the 52nd running of the Marathon.

Posted on

What More Do I Really Need?

There are days when I look at what I’m doing and wonder: Shouldn’t I be doing more?

Sure, I’ve grown my email list from 0 to 10,000 subscribers — but couldn’t I have more subscribers?

Sure, I’ve built a successful consulting business — but couldn’t I bringing in more revenue?

Sure, I’ve created a profitable website — but couldn’t it get more readers?

Couldn’t I sell courses? Couldn’t I write a book? Couldn’t I give more talks? Couldn’t I charge more for each speaking engagement?

And then I have to take a few steps back to acknowledge what I’ve actually done.

I’ve built an audience, I’ve built a business. I’ve created, from nothing, the best paying and most flexible job I’ve ever had. I’ll take more time off this year than I’ve taken since college. I’m in a position where I get to pick and choose what projects I take on and who I work with.

I’m proud of the success I’ve had. Success should be enough — do I need to be excessively successful? Do I really need to do more?

I know the answer to those questions, but it’s hard to quiet the voice that wants to do more. I have to remind myself: I don’t need to do everything. This is more than enough.

———

That’s from a talk I gave in Denver in September. It went well — but yes, I still do wonder if I could’ve done better for those who attended.

Posted on

10,000 Tiny Puzzle Pieces.

a stack of hundreds of colorful puzzle pieces

I had a call with a client last week about their newsletter strategy. “I feel like we don’t have a complete picture of what our audience wants,” they told me. “What are we missing?”

I’ll tell you what I told them: Building a strategy is like putting together a 10,000-piece puzzle. Every time you do something — like sending an email, running a survey, or talking to readers — you collect a few more puzzle pieces. But you’ve got to be patient — it takes time to collect enough pieces so you can start to see the full picture.

Your goal is to do something every day that helps you discover a few key pieces of your puzzle.

———

That photo of a puzzle comes via Unsplash and Hans-Peter Gauster.

Posted on

I Figured One Thing Out Today.

I had a moment last night with my newsletter. I wasn’t sure what to do about the intro section — I knew there should be an intro, but I wasn’t sure what I should say. And I felt stupid for not knowing: People pay me every week to help them figure out stuff like this! Why couldn’t I figure it out on my own?

And then I thought about a conversation I’d had with a client earlier in the week. They were feeling a little down, so I gave them a pep talk. It seemed to help.

And I thought: Could that be the intro?

So I wrote it up last night, but didn’t schedule the email. I wanted to read it again this morning.

This morning, it still made sense. It gave the newsletter something it didn’t have before — a bit of life, a bit of personality. It made it sound more like me.

I think I figured this one piece of the puzzle out today. And I know there’s a lot more to figure out.

But just figuring that one thing out made me feel a little lighter — the weight of this one task, however small, has been lifted.

For today, that might be enough.

Posted on

Apologize, and Move On.

neon arrows pointing upwards

Shit happens when you’re doing the work.

Work doesn’t get done, or doesn’t get done as well as you expect. Mistakes get made.

Don’t dwell on those errors. Own up to your mistake, apologize directly to those that were affected — and then be willing to move on past it.

It happened, and you admitted your error. Don’t let one mistake lead to another.

You’re onto the next.

———

Those neon arrows come via Unsplash and photographer Charlota Blunarova.

Posted on

Test, Don’t Copy.

silver scissors on a pink background

Every few years in the email space, someone will put out a big piece of research that says something like this:

“After extensive testing across thousands of newsletters, we’ve discovered that purple call-to-action buttons drive nearly 2.3% more clicks than blue and red buttons, leading to significant improvements in long-term conversion rates.”

And for months after, though most users won’t notice it, suddenly it seems like every ecommerce email has changed their CTA buttons to purple, even in cases where purple isn’t one of the brand’s primary or secondary colors.

I’m worried the same thing may happen after this interview I did with Hanna Raskin, publisher of The Food Section newsletter. As I wrote in the intro to that Q&A:

In May 2022, [Raskin] told readers that she’d randomly remove 15% of her free list, but readers who chose to pay for a subscription would “avoid the axe.” It worked — she saw an immediate bump in subscriptions, and that growth has steadily continued for over a year.

I’m nervous that some newsletter operators will read this and make it the new purple button. They’ll think: The lesson here is that random acts of aggression against my list are a great way to convert readers to a paying subscription!

But the next time you see a story like this, don’t simply copy and paste.

Use it as the starting place for a test.

The best teams see stories like this and think: I wonder if we should change the way we present our CTAs? Or: I wonder if we could try alternate marketing messages that would work for our audience?

They look at their data. They talk to their audience. They work on honing their voice.

And then they go out and test different tactics to see if they can create something that resonates with their unique audience.

Don’t just plug purple buttons into your newsletter. Test, don’t copy.

———

That photo of scissors comes via Edz Norton for Unsplash.

Proudly powered by WordPress