On a Delta flight today, the flight attendant stopped by my row. “Mr. Oshinsky,” she said. “We wanted to thank you for your loyalty.” And then she handed me the note above.
“Aww, that’s nice,” I thought.
A few minutes later, the flight attendant stopped at the row in front of me and handed another passenger a similar handwritten note.
“Aww, that’s so kind,” she said.
And then I saw the flight attendant do the same for someone else a few rows ahead of me, and then for the passenger sitting beside me. All gave a big smile after reading it.
The notes were a tiny gesture — but the fact that someone took the time to hand write a few words of thanks felt meaningful. Had I gotten that exact same message in a marketing email from Delta, it probably would’ve felt far less powerful. The medium — a hand-written note — changed everything.
Those little things get remembered. Those little gestures often feel extra meaningful.
Sometimes, it’s a small act of kindness. Sometimes, it’s someone taking the time to make sure you feel seen and heard.
Whatever you do, do the big things well. But don’t forget about the little moments, too.