Shit Happens.

The work never goes like you want it to.

Oh, you had big plans? Shit happens.

Oh, you had goals/ambitions/dreams? Shit happens.

Oh, things were supposed to go a certain way? Yeah… shit happens.

I’m not saying you shouldn’t make plans — you should! It’s good to anticipate problems, and to try to get ahead of the work. But the work always gets weird along the way. You learn that something can’t work a certain way, or should actually work a completely different way. Your team takes a hit. Something breaks.

Things always go wrong. It’s just the way it goes.

So are you willing to push through it? Are you willing to keep working, even when things suck?

The best don’t use those bad breaks as an excuse. They find a way to get the work done anyway.

Good luck. Keep doing the work.

My Favorite Question To Ask Candidates In A Job Interview.

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If you’re interviewing for a job on my team, be ready to answer this question: What tools or apps do you use to work?

When I’m hiring, I’m looking for people who are going to be able to work well with my team. If a candidate has the right work habits already, I’m confident that we can teach them the skills and give them the confidence to do great work. So that’s where my question about tools comes in — because the tools you use to work secretly reveal a lot about your work personality.

I’ve learned that:

◦ People who use a to-do app (and there are a million good ones) are typically detail oriented.

◦ People who save lots of links with an app like Evernote, Pinterest, or Delicious usually have lots of big ideas.

◦ People who swear by a calendar app like Google Cal or Sunrise are often very punctual.

◦ People who love an inbox app (Boomerang, Sanebox, Rapportive, Mailbox, etc) are almost always super organized.

This question isn’t everything — I always follow up with more questions about why that person loves an app so much, and what they use it for. But it’s a great way to dig into the mind of a candidate and catch a glimpse of how they work, and that usually gives me a good idea of whether or not they’d be a good fit for my team.

———

That photo at top comes via Unsplash and photographer Todd Quackenbush.

The Hard Thing Is That There Are Always More Hard Things.

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It’s fall, which means I’m already thinking about plans for 2016. The new year is less than 90 days away, and there are a ton of big decisions to make between now and then.

As I think about the state of my four-person team at BuzzFeed, these challenges come to mind for 2016:

-We need to grow our team.

-We need to find a way to train new team members in the way we work — how to launch stuff quickly, mess around with new ideas, and use data to make informed decisions.

-We need to maintain the industrious spirit of a small team while growing into a (slightly) bigger one.

-We need to continue to grow our subscriber base.

-We need to launch new products.

-Some of those products will be launched in other countries.

-And some of them will be launched in languages other than English.

That’s a lot — and the secret is, it’s just the stuff that’s in front of me right now. In three months, we’ll have almost certainly knocked a few things off that list… but a new challenge or two will be added to it. Maybe we’ll add our first team member in a different city. Maybe we’ll be forced to make unexpected cuts to our lineup of newsletter products. Maybe we’ll have challenges implementing new types of advertising into our newsletters, or struggle to communicate with other teams here at the company.

Something new will come up. It always does.

And that’s the truly hard thing about working in a startup like BuzzFeed, I’ve found: There are always new challenges to face. Once you’ve mastered one challenge, another one presents itself. Sometimes, old challenges show up again in new ways!

The hard thing is that there are always more hard things to take on, and you have to be mentally prepared to taken on challenge after challenge. It’s why it’s so important to have those moments during the day to think, and it’s why it’s doubly important to have a great team behind you. The challenges will always keep coming. Make sure you have the time to center yourself, and make sure you have the team to take on what’s next.

———

Yes, that’s an incredibly obvious “mountains beyond mountains” metaphor of a photo at top. It’s from Unsplash and photographer Nitish Meena.

Why I Started Reading The New York Times In Print (Yes, Print!) Again.

A photo posted by mynytimes (@mynytimes) on

About a month ago, I did something I hadn’t done in almost a decade: I started reading the print edition of the New York Times every morning.

You read that right: A 28-year-old working in digital media actually re-subscribed to the dead tree edition of the newspaper.

And here’s one more confession: I really, really like it.

I like that the paper helps me follow what’s happening in the world, and thanks to my new habit, I think I’m as curious as ever about all sorts of subjects. I love that I’m sending along more stories to friends (via email, of course — don’t worry, I’m not cutting out and mailing stories to friends), and I love the conversations that are coming out of those shared stories.

But most of all, I love the 20 minutes every morning of absolute quiet. The TV isn’t on. I’m not distracted by email, or a video shared on Facebook, or whatever just showed up on my phone. That 20 minutes in the morning where I’m reading the paper is my chance to read, be quiet, and think.

I’ve turned to various things over the years to find that quiet. When I lived in San Antonio, I practiced yoga. In Missouri, I worked out like it was my job. But right now, it’s the Times.

Everyone should have that time during the day to shut out the rest of the world and find quiet. The rest of our days are so hectic, and so full of everything. It’s wonderful (and maybe even necessary!) to have a tool that lets you find that peace — even if it’s only for a little while. Those are the minutes that help keep you sane.

I never thought that peace would cost $9 a week and show up on my doorstep wrapped in a rubber band every morning, but I’m awfully glad that it does.

———

UPDATE: Right after I published this, the Times published a great essay on the importance of time away from our devices. It’s worth reading!

As for that photo at top: That is sadly not my breakfast. It’s from the @mynytimes Instagram account.

Another Chance To Do Better.

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This week marks the end of the Jewish High Holidays. I like the High Holidays for a lot of reasons: You get to see family members that you don’t see every day; you get to feel this connection to an incredible, ancient tradition; and you get to eat a ton of lox. (Mostly, I like the lox.) But the holidays mean something else to me: They’re an opportunity to spend time thinking about the year past — and the year ahead.

When I think back, I first think of the big things I did right: Goals accomplished, projects launched, and little victories that made the past year so special. Then I start thinking of the times where I erred: Failures in communication or execution, or wrongs committed. (There are, sadly, always a lot of these.)

And then I look ahead. And no matter what’s come before, I always remind myself: Next year is a new chance to do a little better. I’ll never be perfect, and I’ll never come close. I will certainly make mistakes. But the goal isn’t perfection: The goal is do a little better than before. If I can do 5 percent better this year, and 5 percent better the next, and 5 percent the year after that…. well, over time, all those 5 percents are going to add up to something pretty impressive.

So here’s another year — 5776 on the Jewish calendar, if you’re keeping score — and another chance to do a little better. Here goes.

———

That photo of a sunset comes via Unsplash and photographer Mayur Gala.

Don’t Follow The Leaders.

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Here’s a very smart thing that someone told the New York Times this week:

“So if everybody is essentially doing the same thing, is anybody likely to get ahead?

That quote happens to be about — of all things — the surprisingly high-stakes world of convention center hotel construction. But it could just as easily be about the race to build the biggest car-sharing app (here in New York, I walk past ads for a half-dozen Uber competitors a day) or the biggest social network or the next big whatever. When one company launches a feature, their competitors follow right behind. When someone launches a new app, a thousand spin-offs are sure to come, too.

Everybody is doing the same things. So how do you get in ahead in a world like that?

We live in a world of copycats, but you don’t have to be one of them. Here’s my advice: Don’t follow the leaders.

When others zag, find another path and zig. It’s OK to ignore everyone else — there are thousands of niches out there, and there are opportunities for people who will do stuff that no one else is doing. Let everyone else compete on the same ideas while you compete on yours alone.

I’ve always tried to remind myself: It’s hard to run your own race, but it’s even harder to run someone else’s. So give yourself permission to be different. Your way may work, or it may not — but in the end, at least it’ll be your successes or your failures.

———

That photo of birds flying together comes via Unsplash and Rowan Heuvel

For Whatever Lies Ahead.

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Stand in my shoes for a second. You’re standing on a hill above the Pacific, maybe an hour north of San Francisco. You kayaked here from a bay, across unexpectedly choppy water. Your arms are sore. You set up camp on the beach, and then you start hiking up this hill. You’re not sure how far away the Pacific is, but it’s there, you think, somewhere beyond the ridge. The hill rises straight up out of the bay. You go, up and up. At the top of the ridge is a fence, and you climb that. Beyond is what looks like miles and miles of nothing. Clouds, perhaps?

No, your friends tell you. The Pacific.

You walk closer, across the hill. It’s more clear from here. You look south. You’re so high up, the waves don’t seem to move. They’re frozen, rising but never breaking along the beach. The fog is moving in. You can see the path down the coastline, the hills breaking into cliffs, the cliffs diving into the Pacific. There is a narrow stretch of beach that rolls all the way south. The coast does not end; it fades into the fog. You can see a large, black mass in the distance. You cannot tell what it is, or see it clearly through the fog. But you know whatever it is, it’s there.

Imagine following that path, down the cliffs, down the beach, down to whatever lies beyond that fog. From this vantage point, you could look back, sure, and see the journey already traveled, and you can look forward just a little bit — just a few miles down the coast. Beyond that, the fog, and whatever happens next. There is a path, absolutely, but you don’t know where it leads, or how far it leads you.

Imagine yourself on that path: the Pacific on one side, the cliffs on another, the fog, and the road unknown ahead.

Ask yourself: If you were brave enough to go on that path, who would you bring with you?

I know what I would want: Someone to laugh with on the thousands of steps ahead; someone for support when the steps slowed; someone with the joy and the curiosity to push us onward. I’d bring Sally; I cannot imagine the path without her. She’s the best I know.

But who would you bring? Who would you want with you for the next thousand steps, and beyond? Who would you want for when the path gets strange, when the journey demands everything you can give?

Stand in my shoes for a second, and imagine the first of those steps, and the people you’ll need to get to whatever lies beyond the fog — and whatever lies beyond that. Imagine it. This is the path, and for whatever comes next, you’ll need the best people you have to travel it.

OK?

Onward.

———

That photo of the Pacific coastline — and whatever lies ahead — comes via Unsplash and photographer Sebastien Gabriel.

Everything Will Change.

Every year, I write a post called “The Things I Believe.” I wrote the first one when I was 24. This year will mark the fifth installment of the post.

When I wrote the first one, I knew that I was in a period of transition, and I wanted to be able to look back and see what was in my head at the time. What I didn’t realize was that just a few years later, I would look back and wonder why exactly the advice of 24- or 25- or 26-year-old Dan was so different than the advice I’d give myself today.

Which brings me to that video at the top of this post, via the CBC. It’s a wonderful video with all sorts of advice from people to their younger selves: “Just let go already.” “Stay weird.” “It’s never too late to try something new.” And watching it, I can’t help but think of my “The Things I Believe” series. The advice you need at age 6 and 16 and 60 isn’t always the same.

And so here’s a caveat to everything I’ve ever written on this blog, and everything I may write one day: I really believe what I’ve written here. But in 5 years — and almost certainly in 10 or 15 or 25 years — I will look back and wonder: How could I have been so wrong?

Just a warning, that’s all.

A New Thing On Stry.us? A New Thing On Stry.us!

For the first time in three years, I wrote an essay today for Stry.us about the 10-year anniversary of Hurricane Katrina, and the way we in the media cover disasters.

I write:

Five years ago this summer, I was in Biloxi, Miss., talking to anyone who wanted to tell me their Katrina story. The people on the Gulf Coast were weary then of discussing the story; many felt forgotten. And how could you blame them? They had been forgotten. They had stories to tell, and even five years ago, we had stopped listening.

I’ll tell you a journalism secret: There is a particular disaster narrative that springs up after an enormous storm, and Katrina was no exception to the rule.

You can read the whole thing here.

How To Write A Great Email.

When someone asks me what I do, I usually tell them (with a wink, mind you): Oh, I’m the guy who’s been sending you all those emails lately!

But in many cases, that’s actually true! My team at BuzzFeed now sends tens of millions of emails out a month. I’ve personally written about 1,500 newsletters — it could be more, but I lost track somewhere along the way.

Over the past 3 years, I’ve spent a lot of time thinking about email.

And a lot of people aren’t using email the right way.

Email can be an amazing tool — when used correctly. Just keep these six rules in mind before you send your next email:

1) Should you even send this email? — Oftentimes, the answer is no! If you need to pass along a lot of information via links or attachments; if you’re looking for the recipient to take specific action; or if you want to pass along a quick, personal note, email is great! Otherwise, have that conversation in person or over the phone. It can be really, really hard to convey tone over email, so having tough conversations IRL is a much better idea.

2) Make your subject line clear — I love to send emails that are super specific. I write a lot of subject lines with questions: “Can you send me _______ by the end of the day?” Or emails that convey the message right up front: “I loved your recent article!” Nobody should open an email and not know what they’re about to read.

3) Take advantage of that “preheader” space — That’s a term we use to refer to the snippet of preview text you’ll see on your phone or in Gmail. Your recipient can read the first 5-10 words of your email — so skip the greetings and the “Hope all is well!”-type messages and get right to the point!

4) Personal emails are the best kind of emails — A personal email is a great way to make people feel like their work is actually important. And when people feel appreciated, they’re more likely to write back, take action, or help! If possible, I try not to send mass emails. I’ve found that an email that goes out to a group of 10+ recipients gets far fewer responses than an email that goes out to only 1-3 people.

5) Use bullets or numbered lists — Remember: More and more people are reading emails on their phone, which means readability matters. If you’re writing emails in a giant block of text, your recipient might skip through the whole thing. Take advantage of bullets and lists that can make your email much easier to read.

6) Make your “ask” as clear as possible — One of the reasons I love email is because it allows you to ask a specific person to take a specific action. But the recipient should know exactly what action they should take, and also how you’ll hold them accountable. When I need to get a specific thing done, I usually ask over email.

If you make your ask very clear — and if you follow these other five rules — you’ll discover what email truly can be: An engine for helping you get a ton of stuff done.